How do I make an order?

Placing your first bag order can sometimes seem quite confusing. Please go to our ‘How to Order’ section that will take you step by step through the process.

If you have any questions or would rather speak to someone the Crazy:Bags team will be happy to help.

Can I request samples to help me make my final choice?

Yes. We know that it can be hard to make decisions without seeing a product first. We are happy to loan sample bags upon request. We would ask that all samples are returned to us in a good condition should you decide not to go ahead with your order or change your product choices.

How do I supply artwork and will I receive a proof of the final design?

Please see our how to supply artwork section that has step by step instructions to guide you through the process of supplying artwork and images for your bags.

Once we have collated your designs we will send you a PDF, free of charge to show you how your bag will look according to your specifications. If you would like a physical bag proof we can arrange that too, but there will be a small charge for materials.

What is the minimum quantity of bags I can order?

There is a minimum order quantity (MOQ) for all bags which is a standard practice throughout the industry. The MOQ is dependent on the type of bag you choose, but is applicable to all bags and across all ranges.

The Crazy:Bags team can advise you on the MOQ for the bags that you would like to use and will be incorporated within the quote that you receive.

Once I have placed an order, do I have a cooling off period?

There is a seven-day review period at the point of quotation. This means that the price quoted is valid for seven days, but will expire after that time. You would then need to contact Crazy:Bags again for a new quotation.

Once an order has been agreed and confirmed in writing we are not usually able to change orders. Crazy:Bags does understand that situations do change and we will try to accommodate changes to orders and requests if possible.

Can I change an order once it has been placed?

Once an order has been agreed and confirmed in writing we are not usually able to change orders. Crazy:Bags does understand that situations do change and we will try to accommodate changed orders and requests if possible.

The sooner you notify the Crazy:Bags team, the more room we may have for manoeuvre.

Can I cancel an order once it has been placed?

It is possible to cancel an order if Crazy:Bags has not already started to process the order and print the bags.

Cancellations of printed bags can only accepted upon payment of any work reached at the cancellation point. For plain stock bags you can return these in the original packaging and in a condition suitable for us to re-sell. We would only charge for the outbound carriage costs and a restocking cost. These rules do not affect your statutory rights.

Please just contact the Crazy:Bags team or your account manager who will be able to advise you of any costs incurred at that time.

How long will my bags take to arrive?

Delivery times depend on the order you are placing.

Stock orders are the quickest way to receive your bags. For plain stock orders received before 2.00pm we can usually offer an overnight service to deliver bags your next working day. Printed bags from stock, including eco-bags take between seven to ten working days from artwork approval.

For bespoke orders or complex print orders, the average delivery turnaround is between 10 to 12-weeks from artwork approval, depending on the bag you have chosen.

We try to be as flexible as possible and can normally work within your deadlines so you can receive your bags by the dates you need.

If you are in any doubt about how long your order may take to produce and deliver or if you would like to find out the options available within your timescales please just ask any member of the Crazy:Bags team who will be happy to help.

How many bags will I receive?

All orders are subject to a degree of tolerance at the manufacturing stage. This means that your order could be slightly over or under. All orders that run over will be charged.

All orders are subject to a quantity tolerance at the manufacturing stage of + or – 10% of the ordered quantity. For instance, if you order 5,000 bags the total number of bags delivered will be between 4,600 and 5,500 bags.

All bags above the ordered quantity will be charged. We only invoice for the exact number of bags that are delivered. This means that you may have a reduced invoice cost or will need to pay for the additional bags received. This is an industry wide regulation over which we have no control.

How will I receive my bags?

Crazy:Bags will dispatch your order by recorded delivery. This price is included in the final price quoted to you.

The bags will be dispatched in as small a number of boxes or poly-wrapped parcels as possible to help keep carriage costs as low as possible. The number of packages you will receive will depend on the size of you order, but your delivery notice will clearly state the total number of parcels you should expect.

It is your responsibility to make sure that you count and check that the full order has been received before signing the shipping notice.

Can I have my bags delivered anywhere or does it have to be the booking address?

Crazy:Bags can deliver your bags wherever you would like us to within reason. All completed orders are couriered to the delivery address agreed and confirmed by you. This cost is included in the final price quoted when you place your order.

We cannot except any liability for damaged or incomplete orders received as a result of carriage.

Can I change the delivery address after placing an order?

Yes. We try to be as flexible as possible and can accommodate changes to the delivery address. All changes must be received three working days in advance of the anticipated delivery date.

For immediate deliveries we must be notified of a change of address by no later than 2pm the day before the orders are due to arrive.

What happens if I don’t like the finished order of bags?

It is very unusual that the bags received are not as anticipated. Should you be unhappy with the bags you receive for any reason, please just contact us, in writing, stating the exact reasons why you are not 100% satisfied with the bags received.

We will endeavour to deal with your problem as quickly as possible and work with you to explore the cause of the problem and how we might be able to resolve it.

Can I reuse my printing plates or screens for future repeat orders?

Yes in many cases you can. For polythene and paper products we can re-use the existing printing plates for up to three years after the first order. After this time however, the printing plates may no longer be available or may need replacing to ensure quality of print. This will incur a cost and our team will advise you how much this would be.

For screen printed products we are unable to reuse screens for repeat orders. This is due to the printing process, as each screen is ‘washed down’ after use, ready for the next print run.

Where can I find a copy of Crazy:Bags standard terms & conditions?

Please just click here for a full copy of our standard terms and conditions. If you have any enquires or questions just give the team a call and they will be happy to help.

I can’t find what I am looking for, can you help?

Our experienced team is on hand at all times to help you with any questions or queries you may have and to give you advice and guidance. Please just give us a call on 01892 752154.

Where can I find a current price list?

All prices are quoted on application, tailored to suit your needs, timeframe, product and order quantity. Please either fill out our "Quote me" form or call any of the team on 01892 752154 and they will endeavour to send you a written quotation as soon as possible.

Does an eco-bag mean it’s expensive?

This is a common misconception. Choosing an eco-bag does not mean it is expensive and there are many bags and styles to suit all budgets.

There are some easy steps you can take to help keep the costs down without compromising on your choice. By ordering your bags early for example, you will be paying for the bags, rather than the additional cost of using an express, priority order service. Think ahead and plan early; it saves you time and money.

How can I guarantee the ethical and environmental credentials of my bags?

Crazy:Bags understands that we have a responsibility to help reduce the impact our products have on the environment. That's why we are committed to researching and identifying new, improved and safer materials and processes.

All of our eco-bags have been sourced to meet our strict environmental standards. It depends on the product as to how and why it is environmentally sound, but all our eco-bags are made from sustainable raw materials and are 100% reusable.

We handpick factories that are both SEDEX members and Fairtrade accredited. This means we know the conditions the bags have been produced in. We know for example, that all employees have access to union representation, with strict working hours, mandatory breaks and monitored, healthy working environments.

The secure ethical data exchange that SEDEX membership provides allows us to investigate the supply chain as a whole, from the cotton grower to the manufacturer. It gives us full traceability, enabling us to make confident, ethical buying choices.

This knowledge is not only important to ensure we meet our own ethical standards, but because we can provide our clients with a guarantee that their products have been ethically produced as well as being environmentally sound.