All our orders are delivered by third party contractors such as DPD. We will do our utmost to accommodate your delivery requirements to make the whole process as smooth and painless as possible.
At times there are restrictions that we cannot avoid and we will work with you to get the goods delivered as required.
Below are a few tips and guidelines that need attention:
- Most deliveries are made between the hours of 8.30am and 6.00pm
- Next day deliveries are not considered to be late until after 5.30pm at which point we will look online for the delivery status.
- We are able to deliver before 10.30am – midday –Saturday mornings for an extra charge.
- Road or height restrictions must be notified to us prior to the arrival day.
Pallet restrictions need to be notified when placing the order.
- Where pallets are used we cannot guarantee these will be removed along with any packaging. This is at the driver’s discretion.
- Deliveries to exhibition halls and events are the most problematical. We must have a mobile number of the person responsible to accept the delivery. All delivery failures due to non-contactable representatives will incur extra delivery charges.
- Drivers are only responsible for taking goods to the door of their vehicle, they are not responsible for loading into your premises.
- All deliveries are based on delivering to the ground floor only. If you are above or below this level suitable personnel must be supplied to manage the unloading. Our drivers will often lend a hand but some may choose not to.
- Parking and/or unloading restrictions must be advised prior to the delivery day.
